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  1. Hi, I’ll like to clarify if your courier will follow the selected delivery time slot, e.g. 5-8pm, as your faqs seem to say they won’t.

    Also, will we know in advance which date they will deliver? This will help us ensure someone is around to receive the honey.


    • Hi, we have recently changed the courier we use. During check out, you’ll be able to select the preferred date and timeslot that you want the delivery to be. You can also leave any special requirements in the comments of your order. The courier will follow the specific time slot chosen. If there’s a special requests for a specific timing, we’ll try to follow that time slot as far as possible as well.

  2. Hi, I have 1683 points in my account but when I check out with my orders, I cannot redeem my points and it either go to a blank screen or say ‘maximum discount is 90%’. Please advise how to redeem my points when I order. Thanks.

  3. Hi, I would like to check whether you happen to carry raw honey? I am using the honey to mix with apple cider vinegar.

    Thank you.

  4. Hi, I would like to order 500g of Manuka UMF 15+, which is $89.60. I don’t have anything else to get, would you still allow free delivery, am only short of 40cts.

  5. I made an order but didn’t get any confirmation that it went through. I only have the paypal receipt. Is there any way to check the status of my order?

    • Hi, apologies, there might have been an error in the confirmation mail that was sent out.

      Your order has already been passed to a courier and will be delivered tomorrow as requested.

  6. I have placed an order #4967, it was refunded but my points were not given back to me. Please do the necessary arrangement.

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